Refund Policy

1. 7-day satisfaction window

New paid subscribers may request a full refund within 7 calendar days of the initial subscription charge, provided that no live orders have been routed through the Service on a live broker account during that period. Demo / paper-mode activity does not disqualify you.

2. Outside the 7-day window

After the 7-day window — or once any live order has been routed — we do not issue refunds for past or current billing periods. Cancel any time from your dashboard and your subscription will end at the close of the current billing period; you will not be charged again.

3. What is not refundable

• Trading losses, slippage, missed fills, or any other financial outcome of trades placed via the Service. The Service is a routing layer; we do not control market conditions or broker execution.
• Charges for billing periods that have already started. Mid-cycle cancellations stop future renewals but do not pro-rate the current period.
• One-time fees, setup charges, or add-on services explicitly marked as non-refundable at purchase.
• Costs charged by third parties (broker fees, exchange fees, currency conversion, payment processor surcharges).

4. How to request a refund

Email support@mltiply.io from the address on your account, with the subject line “Refund Request” and your account email. We aim to respond within 5 business days. Approved refunds are returned to the original payment method via Stripe and may take 5–10 business days to appear on your statement, depending on your bank.

5. Chargebacks

If you believe a charge is incorrect, please email us first — most billing questions are resolved in a single round-trip. Filing a chargeback without contacting support may result in immediate account suspension while the dispute is investigated.

6. Contact

Refund questions: support@mltiply.io.